Policies

OUR Policies

Shipping Policy

Shipping Policy

We’re happy to ship anywhere in the United States! For customers in Hawaii and Alaska, we charge the actual shipping cost due to higher shipping rates.

Our standard shipping fee is ((number of boxes) ÷ 30) × $20.

  • If your order is less than 30 boxes, a flat-rate shipping fee of $20 applies.
  • If your order includes Richwhips, there is an additional $20 per box of Richwhips.

All orders must be paid in full before shipping unless otherwise discussed. Once payment is received, orders typically ship within 2-3 business days. You will receive an email notification once your order has shipped, and your tracking information will be updated in your wholesale account.

Forms of Shipping

We offer a variety of shipping options to fit your needs. By default, we ship via UPS Ground and Freight, but we’re happy to accommodate other requests.

  • Need two-day or overnight shipping? No problem! Contact your sales representative or our client services team at clientservices@dazed8.com OR 615-212-5807 for a shipping quote.
  • Once you approve the quote, we’ll update your invoice and process the shipment accordingly.

Lost, Stolen, or Damaged Packages 

If your package is lost, stolen, or damaged, please reach out to your sales representative or our client services team at clientservices@dazed8.com OR 615-212-5807. We will investigate the issue and work with you to find a solution.

Incorrect Addresses 

If you notice an incorrect shipping address, contact us as soon as possible! We can reroute your package if it is still in our warehouse.

For more specific returns or replacements, please contact your dedicated sales representative or our client services department.

Failed Deliveries 

If the carrier makes three failed delivery attempts, your package will be automatically returned to us. Once it is en route back, we can discuss reshipping options.

  • If the address on file is correct, unfortunately, there is little we can do once the package has left our facility.
  • Customers may also contact UPS directly to attempt a resolution.

Holiday Shipping

We do our best to get your order to you as quickly as possible. However, during the holiday season, shipping carriers often experience delays. Please plan ahead and allow extra time for delivery during busy seasons.

Backorders

We try to separate sales orders whenever possible so you are not charged for backordered products that you haven’t received.

  • If your order has already been paid, any backordered items will ship automatically once they are back in stock.
  • If your order is unpaid, you will need to complete payment before we can ship the backordered items.
  • If an item in your order is on backorder, your sales representative will notify you and provide an estimated arrival time (if available).
Return Policy

Return Procedure

The customer is responsible for return shipping costs. All returns must be shipped with tracking, and in a protective box to prevent further damage. If you have any questions or concerns regarding our warranty and refund policy or any policy on our website, please call us at (615)-212-5807 BEFORE placing your order. Orders placed constitute an agreement with our Terms of Use Policy, Privacy Policy, and Warranty & Refund Policies respectively.

All policies listed are subject to change without notice.

Return Eligibility:

At Dazed.Shop, we strive for customer satisfaction. To ensure a smooth return process, please review our return eligibility criteria:

  • Defective Products: Items that are defective or malfunctioning upon receipt.
  • Unsold Items: Products that have not been sold and remain in their original condition.

Return Instructions For Defective Products:

All returned merchandise will be tested by our staff. If we find that there was nothing wrong with the item, or the item was damaged through improper use, you will be responsible for return shipping costs should you request the item be returned to you. However, if the item is, in fact, defective or malfunctioning, we will ship you a new replacement at our expense.

Documentation:

  • Take a video showcasing the product’s behavior, including the startup process.
  • Ensure the video captures any barcodes or serial numbers on the device.

Invoice Identification:

  • Locate the invoice of purchase containing the invoice number and date. You can access invoices by logging into your account on our website.

Submission:

  • Send an email to orders@dazed8.com.
  • Include the full product name in the subject line.
  • In the email body, provide:
    • Invoice number and date of purchase.
    • Detailed description of the problem.
    • Attach the video.
    • Your name, title, company name, and contact information.

Processing:

  • Our team will forward and process the documentation.
  • Upon approval from our quality assurance team, a return authorization number will be issued.
  • We will replace the defective product on your next order or as soon as it becomes available in stock.

For Unsold Items:

Eligibility Check:

  • Unsold items must be returned within 30 days after receipt.
  • Products must be in their original condition, unused, and in the original packaging.

Return Request:

  • Contact us at orders@dazed8.com to initiate the return process.
  • Provide your order number and a brief explanation for the return

Approval and Restocking Fee:

  • Our team will assess the eligibility of the return.
  • Approved returns will incur a restocking fee as follows:
    • Within 30 days: 15% restocking fee.
  • Under extreme circumstances, we may choose to accept returns past the 30 day window. Should your return be approved, the restocking fee will be as follows:
    • 31-60 days: 25% restocking fee.
    • 61-90 days: 35% restocking fee.
    • 90-120 days: 50% restocking fee.

Return Shipping:

  • Customers are responsible for return shipping costs.
  • All returns must be shipped with tracking and in protective packaging to prevent further damage.

Refund Processing:

  • Once the return is received and inspected, The refunded amount will be credited to the same Account used.

Contact Us:

  • If you have any questions or concerns regarding our return procedure, please contact our customer support team at (615)-212-5807 or email us at sales@dazed8.com.
Refund Policy

Returns

  • Dazed8 will accept return requests for eligible products within 30 days after you have received your item.
  • To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
  • Accepted returns have a 15% restocking fee. The original shipping charges incurred at the time of purchase are non-refundable.
  • To start a return, you can contact us at orders@dazed8.com. Include your order number in the subject line and the items you would like to return in your email to expedite the return.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The cost of return shipping will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.
  • Damaged, used, dirty, or otherwise unsellable products will be declined by the returns department and a refund will not be issued for any products not in unused condition.
  • You can always contact us for any return question at orders@dazed8.com.

Damages and issues

  • Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • Under extreme circumstances, we may choose to accept returns past the 30 day window. Should your return be approved, the restocking fee will be as follows:
    31-60 days: 25% restocking fee
    61-90 days: 35% restocking fee
    90-120 days: 50% restocking fee

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

  • Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at orders@dazed8.com.
Privacy policy

This Privacy Policy describes how Dazed8(dazed8.com, the “Site”, “our”, “us”, or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@dazed8.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify, Stripe.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, eCheck information, ACH information), email address, and phone number.

Customer support information

    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Selling Personal Information

We do not sell your personal information.

Your rights

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies to optimize your experience on our Site and to provide our services. A list of the cookies we use can be found here.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

Last updated: 05/03/23